Terms & Conditions

User Account:

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

In accordance with Online shopping regulations, customers must provide valid and accurate data. All consignee names, address and payers name should be valid. Customers are solely responsible for the accuracy of data that they provide to Techub.pk. Should any information be incorrect and prevent any shipment or deliveries, Techub.pk will not be held responsible and will not offer any compensation in such cases.

Please refer to our privacy policy for more information.

 

Ordering:

Whilst all efforts are made to ensure the accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Techub.pk cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed by the supply of goods.

Given the popularity and/or supply constraints of some of our products, Techub.pk may have to limit the number of products available for purchase. Techub.pk reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

 

Order Cancelation:

Customers can cancel their order at any time prior to shipping. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Exchange and Returns policy come into effect.

 

Shipping and Delivery:

Shipping times displayed on Techub.pk refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facility, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Techub.pk cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

In the event that your package has a shipping issue, we will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.

Techub.pk provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the special peak seasons like Eid, National Days etc., and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order on time.

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your work place. We can ship only to valid and proper addresses via available shipping method and authentic signatures are must at customers end upon delivery. We only ship to physical addresses, PO Box addresses are not acceptable at any cost.

Shipping and delivery times are calculated in working days from Monday to Saturday. In the case of major holidays such as Eid and Pakistan National Holidays, please allow extra delivery time. During those special occasions, we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. Techub.pk cannot make changes to your shipping address once a package has been shipped, and Techub.pk is not liable for packages lost due to incomplete or inaccurate addresses.

Should the buyer refuse the package due to any reason, then the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. Techub.pk cannot be made liable of non-delivery in this case.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, Techub.pk cannot be held liable if a package is returned back to us.

Whatever the customer orders are what we ship. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

All non-receipt of orders must be reported within 15 days from the date we ship the item to you..

 

Exchange and Returns (Money Back Guarantee):

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 10 days for a refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

Customer must first contact us and be in receipt of a Return Merchandise Authorization (RMA) number before sending any item back (Techub.pk Customer Support will provide RMA number after being contacted by the customer and confirming the issue related to the return). Any product returned without an RMA number will not be refunded.

The money back guarantee does not cover volume/wholesale and customized orders.

Shipping back to Techub.pk is paid for by the customer. We are in general unable to refund you courier fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to Techub.pk.

 

Non-Returnable:

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

 

Incorrect/Damaged Goods:

We try very hard to ensure that you receive your order in original condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

 

Product Descriptions:

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. From time to time there may be information on Techub.pk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within a week of delivery, you can cancel and return the order for a full refund.

 

Prices:

Prices and availability of items are subject to change without notice.

 

Privacy Notice:

Note: Newsletter subscription on the registration page is checked by default. Techub.pk respects customer privacy. Please read about our privacy policy here: https://www.techub.pk/privacy-policy

 

Customer Conduct:

Although Techub.pk will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or Techub.pk may, for example, include any of the following:

Aggressive, abusive and threatening behavior. Examples include any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.

An excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

Their language is considered offensive, abusive, threatening, and wholly unacceptable.

They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behavior.

Techub.pk reserves the right to no longer accept orders from the customer in the future without further notice.

 

Conditions of Use:

Copyrights:

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads, and software are all owned by Techub.pk and are protected by international copyright laws.

 

License and Site Access:

Techub.pk grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Techub.pk.

 

Techub.pk Marketing Correspondence:

Following initial registration, customers are added to our mailing list featuring special deals and upcoming featured promotions. This allows our customers to take advantage of exclusive discounts (if available). All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link in the email footer.