About Us

Our Mission:

We at Techub.pk, believes in to be the Pakistan’s first premium online multi-brands store for Smartphones or Mobile phones accessories, where the buyer gets their own dream accessory at their doorstep at ease with supreme & exquisite shopping experience, prompt 24/7 customer support, fastest & free shipping and exceptional customer service that can exceed expectation to reach customer’s level of delight. Just a click away.

 

Why Choose Techub.pk?

We are here to cater our each and every single customer with exquisite shopping experience not only living in Urban areas but also in the Rural areas of Pakistan. We believe in:

 

-    100% Customer Satisfaction:

We are here to make quality customers and make them feel at home, when they buy or purchase anything from techub.pk they at once enter into the arena of exquisite and premium online store where the first priority is “100% Customer Satisfaction” and moving this satisfaction to the exquisite level of delight with quality products and quality customer service. At techub.pk we can only achieve this dream by only targeting one thing, which is to believe on “Customer is always right”

 

-    24/7 Customer support & Cash on Delivery:

Over the last decade or so, online shopping here in Pakistan and South Asian region has increased many folds quite rapidly. People now seem addicted to online shopping, because it comes with a luxury of shopping while sitting at your office desk or lying on your bed.

However, the best part of online purchasing in Pakistan is the 24/7 customer support (to engage customers rapidly and help them in doing the shopping online) with the introduction of Cash on Delivery mode of payment and here at techub.pk we are going with both these services as our main priority to make our customer delighted and loyal. To make it possible we are providing a professional, dedicated service for every single customer regardless of order size. Our Support Center is here to reply back to customers support tickets quickly, while our class-leading Live Chat and 24-hour telephone services offer real-time support whenever it’s needed.

 

-    Fast & Free Shipping across Pakistan

At techub.pk affordable and fast shipping options exist for every customer. We are providing Free Shipping to all our customers anywhere in Pakistan. They just have to visit our online store, browse through the products, shop, receive and enjoy their order in style.

For this, we are doing deliveries through TCS Courier Service at customer’s doorstep and our acceptable payment mode is Cash on Delivery. In some areas, we also accept UBL Omni Cash and Easy Paisa as well.

 

-    Customer Protection with 10 days Money Back Warranty:

a. Refund or Exchange Policy:

For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 10 days of receiving it. Applicable only to unused products (damaged or defective) with original packing. Return shipping reimbursement is not available for this.

 

b. How to request Refund or Exchange?

If your item has an issue, please first submit a ticket to our support center or email us at support@techub.pk.

Please carefully follow our refund or exchange process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Customer must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back (Techub.pk Customer Support will provide RMA number after being contacted by customer and confirming the issue related to the return). Any product returned without a RMA number will not be refunded.

5. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE:

- Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

- The money back guarantee does not cover volume/wholesale and customized orders.

 

c. Missing, wrong item (s) or incorrect package sent:

Please be sure to open the parcel and carefully check the contents before signing for the package you received.

For any issues, please carefully follow our process to minimize any delays:

1.    Contact our Support Center or email us at support@techub.pk with your order number and the product code (SKU number).

2.    Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

- If there is any item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Techub.pk team will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.